TERMS & CONDITIONS
Canova London terms and conditions May 2023
Set out below are the business terms in which Canova London provides a service to its patients.
Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment.
CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or rearrange your appointments and to run to time. We really appreciate you doing the same.
OUR CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment.
Please give us at least 48 hours’ notice, otherwise a cancellation fee of £100 per hour will be charged.
If your treatment is part of a pre-paid course, we reserve the right to deduct the missed appointment from the course.
We will take your payment details at the time of booking an appointment with us.
If you need to cancel, please give us a call, email us or use our online booking system.
If you fall ill due to covid, we require proof of lateral flow by forwarding the confirmation of positive result email from the NHS to firstname.lastname@example.org, and this will allow us to remove and reschedule your appointment. If an email is not received, we reserve the right to enforce the cancellation policy above.
Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:
- The service or treatment you have booked.
- The total price of the service booked or how the price will be calculated if an exact price cannot be given.
- The time and date of the appointment.
A deposit of £50 (£75 for appointments with Dr Jabbar) of the cost of your service or treatment will be charged at the time of your booking The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, if you give us at least 48 hours’ notice.
The deposit will be fully refunded if a service or treatment is unsuitable for you and relevant documentation is supplied to support this from a medical professional. We do not offer refunds on pre-purchased courses if you decide you do not want to continue for personal reasons, only refunds supplied on receipt of documentation from a medical professional.
We will take payment in full at the time of booking:
- for an appointment lasting more than two hours, or a laser treatment; or
- if you missed your last appointment with us.
In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.
KEEPING TO TIME
If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment. We operate a 10-minute late policy and reserve the right to adjust or cancel your treatment if you attend 10 mins late to the appointment time.
OFFERS & DISCOUNTS
From time to time, we may send you by email or text a promotional offer. If you wish to use the offer, please mention it upon booking. Unless stated at the time of issue, each discount will be valid for use by the recipient of the email/text and by such recipient only once and may not be used in conjunction with any other promotion.
We reserve the right to withdraw or cancel any offers for any reason at any time.
Courses expiry dates:
Laser Hair Removal
Per session – 3 months
Course of 3 – 9 months
Course of 6 – 12 months
Course of 10 – 18 months
Any other treatments
Per session – 3 months
Course of 3, 4 and 5 – 9 months
Course of 6 and 8 – 12 months
Course of 12 – 12 months
There are no refunds on treatments taken or purchased products.
Refunds on courses: We do not offer refunds on pre-purchased courses if you do not want to continue for personal reasons; only refunds will be supplied on receipt of documentation of a medical professional.